FAQ
About Suryanesia
Solar System & PLN
Contracts
How Rooftop Solar Works
Site Requirements & Installation
Maintenance & Support
About Suryanesia
Why choose Suryanesia?
We are commited to help our clients achieve their sustainability and economic goals, providing tailored technical and commercial solutions most suited to the client needs.
We provide end-to-end service to make rooftop solar installation hassle-free for our clients, while ensuring that we use the highest quality products and uphold rigorous design and safety standards.
What does Suryanesia handle?
We handle everything end to end: from technical design, permitting and installation, to performance monitoring and maintenance throughout the contract term to optimize the system's performance.
What is Solar-as-a-Service?
Solar-as-a-Service is a leasing model that allows you to enjoy clean electricity and lower energy costs with no upfront investment.
We will fund, design, install, operate and maintain your rooftop system, and you will only need to pay a monthly fee based on the level of electricity generated by the solar panel system.
Where in Indonesia do you operate?
We serve commercial and industrial sites (incl. factories, malls) across Indonesia including Java, Sumatra, Kalimantan, Sulawesi, Bali, and other islands. Contact us here to check your area coverage.
Solar System & PLN
Is rooftop solar permitted by PLN?
Yes, rooftop solar is permitted by PLN and the Ministry of Energy and Mineral Resources of Indonesia (ESDM). Suryanesia will help handle the required permits.
Do you help clients obtain PLN permits?
Yes, Suryanesia will help you prepare the documents to obtain the required permits, ensuring that your rooftop solar system are compliant with local regulations.
How much can we save versus PLN?
You can save up to 15% of your monthly electricity bill. Actual savings will be specific to your site, contact us here to get a free site specific savings estimate.
Does rooftop solar fully replace PLN?
No, rooftop solar does not fully replace PLN. The system operates in parallel with PLN, helping you to reduce electricity costs.
What is the quality of electricity from rooftop solar compared to PLN?
Rooftop solar delivers clean, stable electricity that matches PLN standards for voltage and frequency. The inverter synchronizes with the grid such that clients won't notice the difference.
Contracts
How long is the agreement?
The agreement term varies by client, up to 25 years. The longer the contract, the lower your monthly payments are to Suryanesia, hence the more you can save starting Year 1.
Does the price include maintenance and repairs?
Yes, your monthly fee includes free routine maintenance, repairs and performance monitoring during the agreement term.
How Rooftop Solar Works
Is rooftop solar On-grid or Off-grid?
We can offer both systems: on-grid (PV system operates in parallel with PLN) or off-grid (PV system is not connected to PLN). For sites with existing connection to PLN, we recommend installing an on-grid system, as it is often more economical than off-grid and thus allows for maximum savings for clients.
How many hours does rooftop solar operate each day?
Rooftop solar produces power from sunrise to sunset (typically 6am-6pm), with peak output between 10am-2pm. Output varies through the day based on weather and the sun's location with respect to the panels.
Will electricity produced by rooftop solar be utilized before using electricity from PLN?
Yes, electricity from the PV system will be prioritized. The PV system uses an inverter, which adjusts its output to match PLN voltage and automatically prioritizes electricity from your rooftop solar - no manual switching required.
Site Requirements & Installation
Can we install solar in the parking area?
Yes, we can build a carport system that can generate energy while providing shades to the vehicles parked. You can see an example of a solar carport system we built in Gaia Bumi Raya City
How long does solar panel installation takes?
Based on PLN regulation, once the construction permit is issued, we have up to 6 months to complete the system.
How much do solar panels weigh? Can my roof support them?
Installed solar panel systems (including solar panel, mounting, cabletrays, etc) weigh about 13 kg/m². Before installation, we will conduct site survey and technical analysis to ensure that your roof condition is safe for solar panel installation.
Maintenance & Support
What maintenance is included?
Maintenance includes performance monitoring, technical inspection, cleaning and repair or replacement of equipments (incl. solar panels and inverter) if needed.
How often is maintenance performed?
Maintenance frequency depends on site conditions. On average, we schedule routine cleaning and maintenance inspections 2-4 times per year.
How does Suryanesia monitor the system?
We monitor the performance of the system in real time via an online monitoring system, which is also accessible by our clients, and we provide clients with periodic reports of the system performance.
Should there be a potential concern, our team will diagnose the issue and dispatch a technician for on-site inspection and reparation if needed.
